Shipping policy

Shipping & Delivery

We want your HAVN to reach you safely and without any fuss. Here's everything you need to know about shipping your order.

Where We Ship

HAVN ships within New Zealand and to selected international destinations.

Shipping options and costs will be shown at checkout based on your delivery address.

Processing Your Order

Orders are generally dispatched within 1-3 business days of being placed.

During product launches, promotions or particularly busy periods, dispatch may take a little longer. If there is a significant delay in dispatching your order, we'll do our best to keep you informed.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information where tracking is available.

Delivery Times

Delivery times are estimates and begin once your order has been dispatched.

New Zealand:
Estimated delivery: 2–5 business days

International:
Estimated delivery: 5–15 business days, depending on the destination and delivery service selected.

Please note that delivery times are estimates only and are not guaranteed. Rural addresses and remote destinations may take longer.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

From time to time, HAVN may offer free shipping promotions. Any applicable promotion will be clearly stated on our website.

Delayed, Lost or Damaged Orders

Once your order has been dispatched, it is in the hands of the delivery provider. While we can't control delays caused by couriers, customs or circumstances outside our control, we're always happy to help.

If your order hasn't arrived within the expected timeframe, please contact us at ahoy@havnfield.co.nz with your order number and we'll look into it for you.

If your HAVN arrives damaged, please contact us as soon as possible and include photographs of the packaging and product so we can assess the issue and help make it right.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993.

International Orders

International customers are responsible for any customs duties, taxes, import charges or other fees that may be imposed by their country.

These charges are outside HAVN's control and are not included in the purchase price or shipping cost unless explicitly stated at checkout.

Please check your country's import requirements before placing an international order.

Incorrect Delivery Address

Please check your delivery address carefully before completing your order.

If you realise you've entered an incorrect address, contact us as soon as possible at ahoy@havnfield.co.nz. We will do our best to update the address before your order is dispatched.

Once an order has been dispatched, we may not be able to change the delivery address.